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LEGAL CONTRACT BINDING
When a client purchases a service from Wix Launch Pad, they agree to the Legal
Contract Binding, which includes handling responses to legal notices related to
Trademark Services, Patents, and Lawsuits. If a customer decides to close their
business, they are responsible for submitting the required cancellation documents to
remove their legal name from the business records. This safeguards the business
owner from any legal liabilities tied to the infringing business name. If the
customer fails to provide the cancellation documentation, Wix Launch Pad will not be
held liable and assumes no responsibility for any legal damages incurred by the
business owner due to the infringement issue.
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REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand
as much revisions as stated in your package details. We focus on providing the best
services to our customers and will continue revising until your needs is met. You
are not liable to pay additional price if the design concepts are not changed. You
will have your revised design in 48 hours.
Any changes/revisions requested after the logo designs are finalized will be treated
as a new order and charged separately.
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REFUND POLICY
Wix Launch Pad’s refund policy will be nil if;
- You have chosen a special package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons
that do not pertain to the service will not be subject to refund under any
circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with
a particular service, refund will only be applicable on that particular service
and ‘not’ the entire bundle.
- The client will not be entitled to any refunds after 7 days, from the date of
purchase.
- Services including but not limited to Social Media Marketing/Management, Search
Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks,
Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any
circumstances.
- In case of websites, refunds will not be entertained once the client has
approved the design and the website is sent for development.
- Refund requests will not be entertained once the logo/website designs are
approved.
- A partial refund (not exceeding 25%) could be availed, if client fails to
provide the initial brief for the logo/web design within 10 days of placing the
order.
- Refunds will not be processed after final delivery of files following client
approval.
Note: Wix Launch Pad holds all rights to reject any project or cancel the contract
whenever it deems necessary. After the refund, you will not have any rights to use
the designs for any purpose; they will be the sole property of Wix Launch Pad. The
company will be the rightful owner of the designs.
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CLAIM YOUR REFUND
To claim your refund in accordance with our refund policy, follow the following
steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest,
once the required analysis is completed, we will initiate the process.
After you have received your refund, you will not have any rights to any designs
submitted by Wix Launch Pad, the information will be submitted the Copyright
Acquisition of the Government Copyright Agencies to maintain legality.
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QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill
your expectations.
We believe in providing best designs and each of our designs is well researched and
well crafted.
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WE OFFER SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions until you are completely satisfied with your design
(number of revisions will be according to your package).
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DELIVERY POLICY
- The complete order will be sent to the mentioned account on the date stated on
Order Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required
is 2 business days.
- In case of urgent order, contact our customer support team.
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RECORD MAINTENANCE
Wix Launch Pad keeps the records of finalized designs so that in case of any
misplaced order, you will be provided the exact file. However, files extraction will
be charged additionally.
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CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries, our
team will answer your concerns anytime and every time.
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COMMUNICATION POLICY
- YOU agree that Wix Launch Pad is not liable for any correspondence from email
address (es) other than the ones followed by our own domain i.e.
"..@wixlaunchpad.com " or/and any toll free number that is not mentioned on our
website. Wix Launch Pad should not be held responsible for any damage(s) caused
by such correspondence. We only take responsibility of any communication through
email address (es) under our own domain name or/and via toll free number i.e.
already mentioned on Wix Launch Pad’s website.
- We are not responsible for any damages caused due to other contact details not
provided by us.
- Project activation charges will apply if client fails to respond over a period
of 45 days.
- We take full responsibility of all the information provided through our official
domains.
